Conflicts of Interest, Commissions, and Incentives
Trebla and our Financial Advisers receive commissions from the providers on whose products we provide financial advice or in which our clients invest, insurance companies on whose policies we provide financial advice, and from the banks with whom we arrange mortgages. These commissions are based on the amount of the sum invested, insurance premiums paid or mortgage.
To ensure that Trebla Partners Limited’s financial advisers prioritise each client’s interests above their own, they follow an advice process that is designed to ensure their recommendations are made on the basis of the client’s circumstances and financial goals and are suitable for the client. Trebla Partners Limited also:
- has a quality assurance programme in place to monitor the advice our financial advisers provide;
- actively monitors compliance with our conflicts policies and procedures; and
- ensures training is provided to all Trebla Partners Limited financial advisers about how to manage conflicts of interest.
Complaints Handling and Dispute Resolution
Even with the best of intentions, complaints sometimes arise. Trebla Partners Limited is committed to ensuring that all client complaints are handled and resolved in a professional, fair and timely manner in accordance with our Client Complaints Policy and associated procedures. If you are not satisfied with our financial advice services, you can lodge a complaint via our website under the complaints section.
When we receive a complaint, we will consider it and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. We aim to resolve complaints within 2 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Service an approved dispute resolution scheme who provide a free, independent dispute resolution service that may help investigate or resolve your complaint.
You can contact Financial Disputes Resolution Service by:
T. 0508 337 337
W. www.fdrs.org.nz or
FREEPOST 231075, PO Box 2272, Wellington
You can contact us at:
Trebla Partners Limited
105A Allum Street
T. 0210 271 2712